"Where Austin Residents get their entertainment....
What is a "Seat Filler" site?
A seat filler site allows members the opportunity to attend events and venues that are not sold out thereby "filling" the audience. FillaseatAustin.com allows members to make reservations to these events as offered by our entertainment partners. A seat filler site is NOT a ticket broker and there will be busier times and slower times. As memberships are for multiple months, members have plenty of opportunity to experience multiple and diverse entertainment despite the slower periods.
Why would shows and events give away tickets?
There are several reasons why vendors distribute free tickets. A new show may be trying to get a running start or an established show may want to fill seats on certain days that are not fully sold out. Some venues desire more revenue from drink sales, restaurant dining and/or money spent in the venue before and after the show. Whatever their reason, FillaseatAustin.com is a great way to get those tickets to you.
Why are these complimentary tickets ONLY good for locals?
Distributing complimentary tickets to locals results in building a new customer base, recommendations to friends and family, community goodwill, as well as increased revenue at their venue from drink, food, and other activities.
Why can't I get a list of shows/events available prior to joining?
Why can't I get a list of shows/events available prior to joining?
I am a member, but I forgot my password. What now?
Go to www.FillaseatAustin.com and on the right side of the main page you will see TROUBLE SIGNING IN. Click on that. Type in your email address and click recover. That will send you a link to your email. Once you get that link, click on that and you can then reset (recover) your password.
I am a member, but I can’t login or find the login area?
There is a good chance that you are still logged in. If that is the case, then you will see something on the left-hand menu stating MEMBER AREA. Click on that button, and you will be taken to the member area. If that is not the case, close your browser and log back into www.FillaseatAustin.com. On the main page, towards the right side, you will see LOGIN AREA where you put in your email and password. The login area may be hidden if you have a smaller resolution, make sure to scroll to the right if you do not see the LOGIN AREA. If it is still not working, there is a chance that you put in your email incorrectly when signing up, or you forgot your password. To recover your password, or verify that you are using the correct email address, go to "Trouble Signing In". It will ask for your email address. Put it in and then click RECOVER. It will send you a link to reset your password. IF YOU GET THE FOLLOWING "Unable to find the email address", then you know that you put in the wrong email when you signed up and at that point email us directly. If neither of these works, let us know. Keep in mind, always LOGOUT when you are done looking at the site.
Does FillaseatAustin.com guarantee that I will be able see a specific show/event?
We do not guarantee that a member will secure tickets to any particular show. Although FillaseatAustin.com will be pursuing all the big shows and events, as well as some of the smaller shows around town, we do not guarantee that tickets will be available for a member's desired date/time or that a member will succeed in reserving the available tickets. Ticket reservation for available shows is on a first come, first serve basis. Members are welcome to inquire about particular shows/events and we will be happy to inform you of current or future availability, but there is no guarantee.
Once I join, will I be able to see current and previous shows listed?
Once a member of FillaseatAustin.com, you will have access to both the daily page (which lists current shows available) and the list of shows/events that we have offered in the past. Shows and events are listed on a daily basis and available for reservation on a first come, first serve basis. Members may reserve tickets for the current day between the hours of 10am - 4pm. Information on past and current ticket availability is offered 24/7.
How do I reserve seats?
Once you have joined FillaseatAustin.com, selecting and reserving a seat is very easy. Simply go to www.FillaseatAustin.com. In the upper right corner you will see MEMBER LOG IN. Put in your email address (that you signed up with) and your password. Then click Log In. You will then see a list of events by date or you can view by show listings. You can click on any of them to see what the show is about. Once you find the show and date that you want, click on that. Scroll to the bottom and you will see “Number of Tickets”. Select the number of tickets that you want and click Confirm. Finally, you will have 2 minutes to click RESERVE. Click that when you are 100% sure you are going to attend that event. You will then be all set and should receive an email confirmation of that event and date.
Do I have to be the one to pick up the tickets and see the show/event?
Yes. Because we guarantee to the venue that their tickets are being distributed to locals only, the member must be the one to pick up the tickets. A member may bring local or non-local guests to the show, but the member must be the one to pick up the tickets.
Do I have to attend a show I select?
Yes, as part of the membership rules, a member must attend the show. The member is not allowed to give all of the tickets to any show away to others. If it is determined that a member has given their tickets away or has been a no-show to an event, they will be issued a warning. A second occurrence will result in cancelation of membership without refund. Understanding that unexpected events do occur (car trouble, medical emergency, etc.), a member is able to appeal the warning.
What is the value of the tickets?
Although the box office price of these tickets vary; for FillaseatAustin.com members, they are considered complimentary ($0.00 value). The person sitting in the row in front of you may have paid hundreds of dollars for his/her seat(s), but you paid only a membership. Members must not sell tickets. If it is determined that a member has sold tickets that were reserved through FillaseatAustin.com, their membership will be cancelled immediately without refund.
Can I attend a show/event multiple times?
Every show/event will be offered on a first come, first serve basis. Per the membership rules, a member may only reserve tickets to any offered show or event once. This guideline allows more members the opportunity to attend a popular show/event. If a particular show/event is listed for several weeks or months, and everyone has had a chance to reserve seats, then FillaseatAustin.com will open the seats up to anyone.
Are memberships ever prorated?
Memberships are six months or one year long (365 days) from date of purchase. If a member signs up for a one-year membership on November 15, 2011, his/her membership will be valid through November 14, 2012. Members will receive a complimentary notice prior to membership expiration with renewal information.
How many names can be on one account?
Whether you purchase a solo, duet, or quartet membership, only 1 name may be on that account. That person is the only one who may reserve and pickup tickets. Plus, that person must attend the show(s) they select.
Can I upgrade my membership?
A member may upgrade their membership package at any time during their membership period. To upgrade, the member just pays a flat fee of $29.95. The expiration date for the upgraded membership will be based on the original package, not the date of the upgrade. Downgrades of membership are not permitted at any time.
Will I get a bunch of emails from this site?
No. Members will receive emails from FillaseatAustin.com confirming their membership, confirming ticket reservations, or notifying them of membership expiration. Occasionally, FillaseatAustin.com will notify members of special tickets that have become available, but for the most part, members are encouraged to log on daily to see what shows/events are offered.
How do I cancel my reservation to a show or event?
It is important that members do not reserve a show or event they cannot attend. If you reserve a show or event and cannot attend, you must email us through the CONTACT page or by emailing email@example.com with the show, date, and your full name. There is a specific cancellation deadline included on each and every event confirmation. Emailing us AFTER the show will constitute a “NO SHOW” and you will be issued a warning. Reserving and cancelling your reservation on a regular basis will result in your account being cancelled.
Do I have to pay by credit card? Does FillaseatAustin.com keep and store my credit card information?
You do not have to pay by credit card. You can pay by money order, personal check or cashiers check. You can email us for our mailing address to send payment. This is good for purchasing memberships, upgrades, or renewals. FillaseatAustin.com does not keep any credit card information. Any time you choose to purchase, renew, or upgrade, you will be asked to put in your credit card information. FillaseatAustin.com does not auto-renew memberships. You as the members will get 2 emails reminding you of when your membership is set to expire. (FillaseatAustin.com is a 100% secure website, so you should have zero worries about your information.)
Do I need the email confirmation once I select a show and reserve tickets?
No, you do not. All you need is your Texas ID or Local Military ID when picking up your tickets. If you do not receive an email confirmation after you have reserved tickets, be sure that your email address is allowing our emails through. Also, you should double-check to see if you went through the entire reservation process. Simply go into your account and if you see the event listed, you are all set. Just refer back to the event listing to see pickup times and location. If you don’t see it listed, you didn’t complete the reservation and you should try again.
Is my membership in this city good in other "FillASeat" Cities?
No. Your membership is only good in the city that you purchased it in.
I have gone through this entire list of Frequently Asked Questions and still need something answered, now what?
If you have gone through all of our Membership Rules and FAQ’s and still cannot find an answer you need, please feel free to go to the CONTACT PAGE and email us. Our Customer Service Center is open daily except for holidays and we will get back to you in a timely fashion.